Terms & Conditions | quantum-life

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site & via our Apps. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. Quantum Life values your privacy and we undertake to respect strict confidentiality and security regarding any personal information we gather from you.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Our website may use cookies (small text files placed on a device’s hard disk by a web service) or similar technologies to provide the Online Services. For example, cookies and similar technologies such as web beacons may be used to store a user’s preferences and settings, to gather web analytics, to authenticate users, and to detect fraud. In addition to the cookies we may set when you visit our websites, third parties that we have hired to provide certain services on our behalf, such as site analytics, may also set cookies when you visit our websites. To learn more about how to control cookies and similar technologies, please see your Internet browser’s documentation. Choices you make regarding the use of cookies may impact your use of various Online Services.

Collection of personal data

Basis

We collect personal information via our website (online forms) and via our mobile apps for the following purposes:

Website: Online Forms: Purchase Details

– conclusion of a sales contract

– order tracking, technical support, product information

– sending sales or other information

– statistics

Nature of information collected

We may collect the following information:

Name
First name
Address
Postal code
Email address
Phone / fax number
Age
Credit Card Number

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described above, cookies and / or logs to gather information about you.

Mobile Applications

We collect your personal details as well as your potential clients personal details (name, date of birth, email) for the following reasons.

1: Create a user profile to save your data.
By creating a user profile, this allows you to save your clientele list and respective database for your apps.
We have access to your user profile however your personal details are encrypted using a 128 SSL encryption method. Your personal information will NOT be shared or sold to any third party organization. WE HATE SPAM!
2: Saving your client records.

This allows you to save your clients records and past results allowing you to easily track and monitor your clients results over a period of time.

Your clients details are fully encrypted on our 128 SSL encrypted server and we do not have access to these details.

Access to personal data

The following people or services have access to the data collected:

– sales department

– accounting

– Service & Technical Support Department

Data retention period

Your data is kept for a period of ten years from the most recent customer contact.

Transfer of data outside the EU

Some personal data may be transferred outside the EU to the following countries, which have received EU approval: United States of America

Under no circumstances will the personal data thus collected be communicated or sold to a third party, it will remain strictly confidential and limited to use in the context of the activity of our site.

Right of access, opposition and withdrawal
In accordance with the law “Informatique et Libertés” of 6 January 1978 amended in 2004 and the EU General data protection regulation of 27 April 2016 (GDPR), you have a right of access, opposition and withdrawal with regard to your personal information.

The right of opposition is understood as being the possibility to refuse that your personal information be used for certain purposes mentioned during the collection.

The right of withdrawal is understood as the possibility to request that your personal information no longer appear, for example, in a mailing list or be deleted permanently from our files.

You can exercise your rights of access, rectification, opposition or withdrawal by contacting Quantum Life

315 Meigs Road A #403, Santa Barbara CA 93109

You can also, for legitimate reasons, object to the processing of your personal data.

Security

Your personal data is stored in a secure environment and any staff that have access are under an obligation to respect its confidentiality. The following methods ensure the security of your personal information:

SSL (Secure Sockets Layer)
Password-protected access by authorized staff
Computer backup

Legislation

We undertake to respect any obligations contained in law, which includes the Loi relative à l’informatique, aux fichiers et aux libertés du 6 janvier 1978 and the EU General data protection regulation of 27 April 2016 (GDPR).

Return & Refund Policy

Thanks for shopping at Quantum Life

If you are not entirely satisfied with your purchase, we're here to help.

You have 7 full calendar days to request a refund or return on an item from the date you received it.

In accordance to California law

In addition to retailers being required to accept the return of defective items, federal law provides a "Cooling-Off Rule " giving buyers three days to cancel purchases of $25 or more. Under this rule, the right to cancel for a full refund extends until midnight of the third business day after the sale

Retailers are required to clearly post their refund policy unless they offer a full cash refund, exchange, or store credit within seven days of the purchase date. Retailers failing this requirement are required to accept full refunds within 30 days of purchase.

Refunds

If your return request is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you are returning hardware, your item is required to be undamaged. You must return your hardware and provide tracking before you can redeem a refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.